JILL FEYERHERM
jill@klump-pdx.com
Portland, Oregon metro area
Cell Phone: (503)312-4457
	Receptionist/ Administrative Assistant
“Helping others succeed now and in the future”

SKILLS AND QUALIFICATIONS


* Customer Service, data entry, filing, types over 40 wpm
* Teaching others ways to be more financially successful, both internal and external customers
* Ability to multi-task, detail oriented
* Ability to be a team player as well as work independently

* Software Applications: MS Office, XP WordPerfect, Quattro and Presentations
* Operating Systems: DOS, Microsoft Windows, and Linux
* Mentoring others in the work place
* First Aid & CPR certified

PROFESSIONAL EXPERIENCE


AMERICAN ENGINEERING CORPORATION, 
Redmond, WA		June 2006-December 2009, 2010-April 2011
Administrative Assistant
* 
* Greets clients & services phone calls 
* Prepares & types proposals, statement of qualifications for sending to prospective clients
* Processes the incoming & outgoing mail
* Maintains the filing systems (project, billing, survey field, accounting, etc.) as well as sets up new projects into the system
* File research of the project files and prospective projects such as internet research 
* Tracked & maintained the project & proposal lists

Contributes to the overall organization & efficiency of the company

ST LOUISE DE MARILLAC CATHOLIC CHURCH, 
Bellevue, WA	October 2009 – April 2011
Childcare Coordinator – Day Care Co-Op
* 
* Caring for toddler aged children within the St Louise community for Sunday mass during school year
* Coordinates parental assistance for the childcare program

RIVERMARK COMMUNITY CREDIT UNION, 
Beaverton, OR                                  	 Oct 2003-April 2006
Phone Branch Member Services Representative
* 
* Services phone calls from members on their accounts using our service standards; earned 100% on a shared branching secret shopper survey
* Recommends and sells products and services, such as savings, CD’s, checking, visas and loans, contributing to the financial goals of our members and contributing to the growth of the credit union
* Educates members on ways to maximize their accounts
* Processes payday loans
* Processing web emails from members on loan inquiries, contributing to the overall member services of the credit union
* Mentors and assists other representatives, improving the overall service of the phone branch and credit union







FIRST CONSUMERS NATIONAL BANK, 
Beaverton, OR	                                       May 2000-May 2003
Customer Service Representative II
* 
* Serviced questions from customers on their credit card accounts.
* Mentored other representatives, improving the overall quality customer service.
* Cross-trained into credit in an emergency situation, processed applications
* Completed a review of files for our advocates/executive department.
* Commended for 100% quality evaluations on phone calls.


TODAY’S OFFICE STAFFING, 
Lake Oswego, OR                                                   	Nov 1999-May 2000
Office Temp
* 
* Assisted client companies with data entry, filing, sorting, and mail as needed.



EDUCATION 

BA – Elementary Education, Western Oregon University, Monmouth, OR, 1998